Delivery

Pre - Orders

All information for pre-orders will be on the order listings. If you purchase a pre-order item alongside available items, they will all be dispatched the same date together. If you wish to have them arrive separately, please make 2 separate orders. Payment for Pre-Orders will be taken in advance when checking out with pre-ordered item.

Scotland/UK Orders

All UK orders are sent out within 2-3 working days. Expect 2-5 working days from dispatch for your order to arrive. If you require a faster delivery service, send us an email at contact@pepperpeach.co.uk and we can see what we can sort out for you. 

Rest of the World Orders

Hooray - We do ship to you! Currently we are able to ship all over the world. International orders will be sent out within 2-3 working days and can take 5-60 days depending on where you live and what service you choose. If you require a faster delivery service, send us an email at contact@pepperpeach.co.uk and we can see what we can sort out for you.  

PLEASE NOTE:

Some items are made to order which is in the items description. This can take up to 10 working days for shipping. Please read the description on an item before purchasing to ensure you are aware of the manufacturing and delivery time.

Delivery Costs

Scotland/UK: All items are shipped with Royal Mail. Depending on your choice of shipping, price can vary from £1.68 to £11.77. Our shipping costs are dependent on weight per item. For the most accurate estimate, add your items to the basket and have a look at the shipping calculations at check out. 

Royal Mail 2nd Class Saver* - Royal Mail 2nd Class, 3-5 working day delivery aim.

Royal Mail Signed for 1st Class - Royal Mail 1st Class Tracked, 1-2 working day delivery aim.

Royal Mail Signed for 2nd Class - Royal Mail 2nd Class Tracked, 2-3 working day delivery aim.

Royal Mail tracked 24 - Normally arrives next business day, Tracked.

Royal Mail Special Delivery Guaranteed by 1pm® -  Guaranteed by 1pm next working day.

Hermes - Tracked 3-5 working day delivery aim.

FREE SHIPPING OVER £30 - Spend £30 or more to receive free Royal Mail signed for 2nd Class shipping. You do however have the option to pay for other shipping if you do not want the free 2nd class shipping.

*Please be aware our saver option is send untracked and once shipped it is out of our hands. To avoid your parcel going missing we recommend using one of our other services as they are all tracked.

 

Rest of world: All items are shipped with Royal Mail. Depending on your choice of shipping, price can vary from £3.72 to £33.64. For the most accurate estimate, add your items to the basket and have a look at the shipping calculations at check out. 

If you wish to have your order shipped by a specific postage service or courier, please email us before placing an order. 

International Economy - For parcels that don't need to arrive in a hurry. Delivery from 2-12 weeks.

International Standard - Reliable delivery to Europe in 4-6 business days and rest of world in 7-8 business days.

Express International - Reliable delivery to Europe in 3-5 business days and rest of world in 6-7 business days. Tracked end-to-end with online confirmation and signature on delivery.

Damaged or Missing Items

If your order has arrived damaged, missing items or have not received your order please email us immediately at contact@pepperpeach.co.uk with all the information you have. The more detailed, the faster we will be able to help you with this issue and sort out redelivery or refunds. 

Please note that if you do not order with tracking, we cannot be held responsible for any lost items, nor replace them free of charge. If you believe your order is lost please email us immediately as we can contact royal mail and see what the issue is and try sort it out for you. 

For any other queries, please email contact@pepperpeach.co.uk